FAQ

Categories

  • What is the return policy?
  • What are the shipping options?
  • What are the international taxes, duties, etc. that I have to pay?
  • When will I receive my order?
  • What do I do if I never received my order?
  • What do I do if I received a defective order?
  • How do I make changes to an order I’ve already placed?
  • Where are you located?
  • How is the product made? Where do the materials come from?
  • How do I make sure I order the right size?
  • How do I contact your company if my question isn’t answered here?

Shipping

How can I track my shipment?

  • After your order is shipped you will receive an automated tracking notification where you can follow your shipment.
How much does shipping cost?
  • Our flat rate shipping is $8.00, although it may vary depending on your purchase.
Can you ship outside of the US?
  • If you’d like your order shipped outside of the US, please email us for a shipping quote.
Can you ship to a PO Box?
  • Yes, no problem!
How long does shipping take?
  • Shipping usually takes 5-10 business days although delays may occur due to the COVID-19 pandemic.
Can I change my shipping address? 
  • Yes, just email as soon as possible after placing your order.

Returns

How do I start a return?

  • email

What is your return policy?

  • Items should be returned undamaged, in their original condition within 14 calendar days after the delivery date.
  • You have a choice. Just let us know if you want store credit, exchange, or a refund.

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