FAQ
Categories
- What is the return policy?
- What are the shipping options?
- What are the international taxes, duties, etc. that I have to pay?
- When will I receive my order?
- What do I do if I never received my order?
- What do I do if I received a defective order?
- How do I make changes to an order I’ve already placed?
- Where are you located?
- How is the product made? Where do the materials come from?
- How do I make sure I order the right size?
- How do I contact your company if my question isn’t answered here?
Shipping
How can I track my shipment?
- After your order is shipped you will receive an automated tracking notification where you can follow your shipment.
- Our flat rate shipping is $8.00, although it may vary depending on your purchase.
- If you’d like your order shipped outside of the US, please email us for a shipping quote.
- Yes, no problem!
- Shipping usually takes 5-10 business days although delays may occur due to the COVID-19 pandemic.
- Yes, just email as soon as possible after placing your order.
Returns
How do I start a return?
What is your return policy?
- Items should be returned undamaged, in their original condition within 14 calendar days after the delivery date.
- You have a choice. Just let us know if you want store credit, exchange, or a refund.
Category
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Use these articles to answer questions that customers have about your products and services. You can use text, links and images and also group articles into categories.
Article heading
Use these articles to answer questions that customers have about your products and services. You can use text, links and images and also group articles into categories.
Category
Article heading
Use these articles to answer questions that customers have about your products and services. You can use text, links and images and also group articles into categories.